Terms of Service.

These Terms of Service (“Terms”) form a legally binding agreement between you and Innersights (part of ADHD Harmony B.V.)(“Innersights,” “we,” “us,” or “our”) governing your access to and use of the Innersights platform and any associated services (the “Service”).

Innersights is a platform that lets practitioners build branded AI assessments and AI twins for the people they work with. Innersights is a trading name of ADHD Harmony B.V., a company registered in the Netherlands. We are not a healthcare provider; we provide software infrastructure that practitioners use in their own practice.

We also operate workspaces of our own on the platform (for example the Innersights and ADHD Harmony programs). When you use one of those workspaces, ADHD Harmony B.V. is both the platform provider and the Practitioner for that workspace, and these Terms apply to you in both capacities.

Practitioner

A coach, therapist, consultant, educator, or other professional who creates a workspace on Innersights to deliver assessments and AI twins to the people they work with.

Client

An individual who completes an assessment, receives a report, or interacts with an AI twin inside a Practitioner's workspace.

Workspace

A Practitioner's branded environment on Innersights, identified by a unique slug, that contains their assessments, AI twin settings, knowledge base, and submissions.

AI Twin

An AI assistant trained on the Practitioner's frameworks, voice, and uploaded materials, presented to Clients within the Practitioner's workspace.

Assessment

A multi-step set of questions a Practitioner publishes inside their workspace for Clients to complete by text or voice.

Submission

A completed assessment from a Client, including their answers, derived AI report, and any feedback they provide.

Knowledge Base

Documents and content a Practitioner uploads to power retrieval-augmented responses from their AI Twin.

The Service currently includes:

• Practitioner workspaces with custom branding and a unique URL.
• Branded multi-step assessments supporting both text and voice answers, including free and paid assessments and public landing pages.
• AI-generated reports produced from a Client's answers, delivered via email and inside the Client's account.
• An AI Twin chat surface that lets Clients reflect on their report with an AI grounded in the Practitioner's knowledge base, including a chat widget a Practitioner can embed on their own website.
• A knowledge base where Practitioners upload documents, notes, and links that the AI Twin can reference (retrieval-augmented generation with vector search), and a method map built from that knowledge.
• Client management, product and offer tools, conversion tracking, member management, submission review, and AI twin configuration tools for Practitioners.

We may add, modify, or remove features over time. Where a change materially reduces functionality you depend on, we will give reasonable notice via the Service or email. For Practitioners with an active paid subscription, we will give at least 30 days' notice before discontinuing a core feature you rely on.

Some features are released gradually, marked as beta, or enabled per workspace. Beta features are provided as-is, may change or be withdrawn without the notice periods above, and should not be relied on for critical work.

To use the Service you must:

• Be at least 18 years old, or the age of majority in your jurisdiction if higher.
• Have the legal capacity to enter into a binding contract.
• Not be barred from receiving services under the laws of your country or any other applicable jurisdiction.

By using the Service you confirm that the above is true. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

6.1 Account creation

Some Service features require an account. You agree to provide accurate information, keep your credentials confidential, and notify us promptly at legal@innersights.io of any unauthorised access. You are responsible for activity under your account.

6.2 Practitioner workspaces

When you sign up, we automatically provision a workspace tied to your account. Practitioner features (publishing assessments, building an AI twin, inviting members) unlock once your account is approved off our waitlist. Until approval, you can update your profile and join the waitlist; other workspace features are gated.

6.3 Memberships

A Practitioner may add or invite other users as members of their workspace, and Clients may join a workspace by completing one of its assessments. Membership grants only the access the workspace owner permits and can be revoked at any time.

6.4 Account misuse

You agree that you will not:

• Create multiple accounts where one would do, or use accounts to evade limits, suspensions, or fees.
• Share your account credentials with others, or let anyone else act under your account.
• Provide false, misleading, or impersonated information when signing up or operating a workspace.

6.5 Your direct relationship with Innersights

Whether you arrive as a Practitioner or as a Client of a Practitioner's workspace, creating an account also creates a direct relationship between you and Innersights. We may contact you as our own user about the platform itself: service messages, new features, our own offerings, and other things you can do on Innersights, such as creating a workspace of your own. Anything beyond service messages is subject to the consent and opt-out rules in our Privacy Policy, and you can unsubscribe from it at any time.

When you operate a workspace as a Practitioner, you decide what questions to ask your Clients, what content to upload to your knowledge base, and what frameworks your AI Twin reflects. With that control comes responsibility:

• You are the controller of personal data your Clients submit to your workspace, and you are responsible for the lawful basis on which you collect, hold, and use that data.
• You will give Clients clear notice of how their data will be used (including by AI), provide your own privacy policy where required, and obtain any consents legally needed.
• You will not collect categories of personal data you are not entitled to collect, and you will not present the AI Twin or any AI output as licensed medical, psychological, legal, or financial advice unless you are qualified and willing to take that responsibility yourself.
• You confirm you have the rights necessary to upload anything you place into your workspace, including the knowledge base, AI twin instructions, and assessment content. This also applies to content you import from links (for example a website, YouTube video, or podcast): you may only import content you have the right to use.
• You will keep credentials secret, manage member access, and remove people who should no longer have access.
• If you embed the chat widget on your own website, you are responsible for the legal notices on that site, for telling visitors they are chatting with an AI, and for any consents your site needs under the laws that apply to you.
• If you connect your own tools to your workspace (for example your own Stripe account, Cal.com, Zapier, or an advertising pixel such as the Meta Pixel), you engage those tools yourself and remain responsible for them, including any consent their tracking requires on your funnels.
• If you use the ads tools to generate advertising creative, you are responsible for reviewing it before publishing, for the accuracy of any claims it makes, and for complying with the advertising platform's policies and the advertising laws that apply to you.

7.1 Your Clients remain your clients

You are an independent professional. Innersights provides the software; you provide the coaching, guidance, programs, and services. That means:

• You are solely responsible for the services you deliver to your Clients, including the quality, suitability, and outcomes of your coaching, your programs, and any advice you give, whether or not AI features were involved in producing it.
• You are solely responsible for complying with the laws and professional rules that apply to your practice, including licensing, professional-conduct, marketing, and consumer-protection requirements in the places where your Clients live.
• The relationship between you and your Clients (including payment terms where you sell through your own accounts, cancellations, complaints, and disputes) is between you and them. Innersights is not a party to it and does not supervise, endorse, or guarantee any Practitioner.
• If a Client brings a claim about your services, your content, or your handling of their data, that claim is directed at you. Section 18 (Indemnification) applies.
• Clients who create an Innersights account also have a direct account relationship with us (Section 6.5). You agree that we may communicate with them as our own users about the platform itself, using their account details. We never use your confidential workspace content for this, we do not market other practitioners to your Clients, and we never sell or pass their details to third parties.

7.2 Data processing

To enable your use of the Service, Innersights acts as a processor of the personal data you collect from your Clients. The terms of that processing relationship are set out in our Privacy Policy and in our Data Processing Agreement. If you require a separately signed copy for your records, contact privacy@innersights.io.

When you complete an assessment, view a report, or chat with an AI Twin inside a Practitioner's workspace, you are using the Service under that Practitioner's direction.

• Your assessment answers and resulting report are shared with the Practitioner who owns that workspace. We surface what consent you give before submission, but the relationship is between you and the Practitioner.
• We provide the infrastructure (storage, AI processing, email delivery). The Practitioner decides what to do with your submission inside their practice.
• The Practitioner, not Innersights, is responsible for the services, programs, and guidance they deliver to you, and for how they use your information in their practice. If you have a dispute about a Practitioner's services, resolve it with the Practitioner; we are not a party to that relationship. This does not apply to workspaces we operate ourselves (Section 2), where we are the Practitioner.
• You can request access, correction, or deletion of personal data we hold for you. For data the Practitioner controls, we may need to forward your request to them.

Whenever an AI-generated report or AI twin response touches a sensitive topic, treat it as reflection material, not professional advice. See Section 15.

9.1 What is AI here

Several Service features are powered by large language models and related AI systems, currently including Anthropic Claude (report generation, follow-up questions, AI twin chat, and editing help), OpenAI (voice transcription, embeddings for retrieval, image generation for advertising creative, and occasional general-purpose generation), and similar providers we may add. When you interact with the AI Twin or receive a report, you are interacting with an AI system, not a human.

9.2 What AI is not

AI outputs may be inaccurate, incomplete, or out of date. They are generated probabilistically and may sound confident even when wrong. AI is not a substitute for professional advice and is not a medical device.

9.3 No training on your data

9.4 No automated decisions with legal effect

The Service does not make decisions about you that produce legal effects or similarly significant effects. Reports and AI twin responses are reflective material; any decision is yours, or your Practitioner's.

9.5 Safety and content moderation

Our AI features include guardrails and may decline to respond to unsafe or out-of-scope requests. You will not attempt to bypass these safeguards, generate harmful content, or use the Service for activities prohibited under Section 11.

9.6 AI transparency

In line with EU AI transparency rules, we make sure you always know when you are dealing with AI: AI twins are presented as AI assistants, reports are presented as AI-generated, and Practitioners must not present an AI Twin or any AI output as coming from a human. If you embed the widget or share AI-generated material outside the Service, you must preserve that transparency.

10.1 Practitioner Content

You retain ownership of all content you upload: documents, assessment text, AI twin instructions, branding (“Practitioner Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, render, embed, chunk, index, and otherwise process Practitioner Content solely to operate the Service for you, including producing AI responses for your Clients.

10.2 Client Content

Submissions, chat messages, and any content a Client provides (“Client Content”) belong to that Client. The Practitioner whose workspace they used has access to that Client Content under Section 7.

10.3 What you must not upload

You must not upload or transmit:

• Content you do not have the rights to use or share.
• Content that infringes intellectual property, privacy, or other rights.
• Categories of data we explicitly prohibit (e.g. payment-card data, government-issued identifiers, except where required by an applicable lawful basis you have established yourself).
• Malware, exploits, or anything intended to disrupt the Service or other users.

10.4 Removal and notices

We host content on behalf of Practitioners and do not review it before it is published. We may remove or disable content that violates these Terms or applicable law, and we will give notice where reasonably possible. If you believe content on the Service is unlawful or infringes your rights, report it to legal@innersights.io with enough detail for us to find and assess it, and we will act on valid notices.

You agree not to:

• Use the Service for any illegal purpose, or in violation of any law applicable to you or your Clients.
• Reverse engineer, decompile, scrape at scale, or attempt to derive the Service's source code, model weights, or system prompts.
• Resell or sublicense the Service, or build a competing product on top of it.
• Probe, scan, or test the vulnerability of the Service without our written permission.
• Send spam, harass other users, or post content that is abusive, defamatory, or unlawful.
• Bypass authentication, rate limits, paywalls, or technical access controls.
• Use the Service to develop or train a competing AI model.

12.1 Purchases on the platform

Parts of the Service are paid: for example one-time paid assessments and digital products offered inside a workspace, and Practitioner plans as we open access. Payments are processed by Stripe; we never see or store your full card details.

• The price, what you get, and any renewal terms are shown at checkout before you pay. By completing checkout you agree to those terms. For consumers, prices shown at checkout are final and include VAT where applicable, unless stated otherwise.
• When we sell a paid assessment or digital product in one of our own workspaces, your purchase contract is with ADHD Harmony B.V. When a Practitioner sells through their own connected payment account, your purchase contract is with that Practitioner.
• We may change pricing for future purchases or renewal periods with at least 30 days' notice. Continued use after a renewal price change is acceptance.

12.2 Digital content and the 14-day withdrawal right

Paid assessments and reports are personalised digital content that we deliver immediately. If you are an EU or UK consumer, you have a statutory 14-day right of withdrawal for online purchases, with an exception for digital content that is delivered right away with your agreement. By purchasing, you ask us to deliver your content immediately and you acknowledge that once delivery has begun, the withdrawal right no longer applies to that content. Nothing in these Terms removes rights that mandatory consumer law gives you.

12.3 Refunds

• Unless stated otherwise at checkout, fees are non-refundable once the digital content has been delivered, except where mandatory consumer-protection law applicable to you says otherwise.
• If something went wrong with your purchase (for example you paid but did not receive your content), contact us and we will make it right.
• Initiating a chargeback for a purchase you received and used, instead of contacting us first, is a breach of these Terms and may lead to suspension.

12.4 Fair use

Some features carry usage limits (for example a daily limit on AI twin chat messages, or rate limits on AI generation). Limits are shown in the product where they apply, and we may adjust them to keep the Service reliable and affordable for everyone.

For the avoidance of doubt, an unapproved waitlist account does not create any payment obligation.

13.1 Our IP

The Service, including its software, design, brand, copy, prompts, AI twin orchestration, and any improvements, are owned by Innersights or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

13.2 Your IP

You retain rights in Practitioner Content and Client Content as set out in Section 10. Nothing in these Terms transfers ownership of your content to us.

13.3 AI output

Subject to applicable law, you are free to use AI outputs we generate for you within the Service. You acknowledge that AI outputs are not uniquely produced for you and that similar outputs may be produced for others.

13.4 Feedback

If you send us suggestions, we may use them without obligation or attribution.

Our handling of personal data is described in our Privacy Policy, which is part of these Terms by reference. Key points:

• We act as data controller for Practitioner account data and Client account data, and as data processor for personal data the Practitioner collects from their Clients through the Service.
• We do not sell personal data and do not allow our AI providers to train on it.
• EU users have full rights under the GDPR, including access, rectification, erasure, portability, and objection.

15.1 Not advice

Reports, AI twin responses, and any AI-generated material are for reflection and self-exploration. They do not diagnose, treat, cure, or prevent any condition. Always seek the advice of a qualified professional with any questions you have regarding a medical or mental-health condition.

15.2 Crisis

If you are experiencing a mental-health emergency or thoughts of harming yourself or others, please stop using the Service and contact local emergency services or a crisis line:

• Emergency services: 112 (EU) / 911 (US) / your local equivalent.
• 988 in the United States (Suicide & Crisis Lifeline).
• International directory: befrienders.org/find-a-helpline.

Do not rely on the Service or any AI feature in an emergency.

We provide the Service on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, timely, secure, or free of errors, that AI outputs will be accurate or complete, or that defects will be corrected.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section limits warranties or rights that cannot be excluded under applicable law.

We are also not responsible for the Practitioners who use the Service: for the content they publish, the assessments they build, the services and programs they sell, or the advice they give. We do not vet, supervise, or endorse Practitioners, and a workspace on Innersights is not a recommendation of its owner. This paragraph does not apply to workspaces we operate ourselves.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or lost goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (ii) €100.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for fraud, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights).

You will defend, indemnify, and hold harmless Innersights, its affiliates, and their respective directors, officers, employees, and agents from and against any third-party claims, damages, losses, and reasonable legal fees arising out of or related to:

• Your use of the Service in violation of these Terms or applicable law.
• Practitioner Content or Client Content you submit, including any claim that it infringes a third party's rights or violates privacy or data-protection law.
• Your operation of a workspace, including how you treat your Clients' data and any reliance you or your Clients place on AI output.
• Claims brought by your Clients (or anyone you work with through the Service) relating to your services, programs, advice, marketing, or your handling of their data, except to the extent the claim is caused by our failure to meet our own obligations under these Terms or applicable law.

19.1 By you

You may stop using the Service at any time and request account deletion via your profile or by emailing privacy@innersights.io.

19.2 By us

We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms, created risk for us or other users, or if we are required to do so by law. Where reasonable, we will give you notice and an opportunity to cure.

19.3 Effect

On termination, your right to use the Service ends. We will retain and delete your data in accordance with our Privacy Policy. Sections that by their nature should survive (including IP, disclaimers, liability, indemnification, and governing law) will survive termination.

19.4 Deletion timelines and data return

• For Clients: a confirmed deletion request is permanently actioned within 14 days.
• For Practitioners: on account deletion, we will first offer to export your workspace data so you can return it to your Clients or retain it for your own records. Remaining data is permanently removed within 30 days of account closure, subject to legal-hold exceptions.

We may update these Terms to reflect changes to the Service, the law, or our business. When we do:

• We update the date at the top of this page.
• For material changes affecting account holders, we send notice via the Service or email at least 14 days before the change takes effect.
• Continued use of the Service after a change becomes effective is acceptance of the updated Terms. If you don't agree, stop using the Service before that date.

These Terms are governed by the laws of the Netherlands, without regard to its conflict-of-laws rules. Disputes will first be attempted to be resolved in good faith between the parties. If they cannot be resolved within 30 days, they will be brought before the competent courts of the Netherlands, except where mandatory consumer law of your country of residence grants you a right to bring proceedings elsewhere.

If any provision of these Terms is held unenforceable, the remaining provisions stay in force. Our failure to enforce a provision is not a waiver of our right to do so later.

22.1 Entire agreement

These Terms, together with our Privacy Policy, any data processing agreement we make available, and any signed order form or service agreement, constitute the entire agreement between you and Innersights regarding the Service. They supersede any prior agreements on the same subject.

22.2 No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision; we may still enforce it later.

22.3 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to honour these Terms.

22.4 Electronic communications

You consent to receive communications from us in electronic form (email, in-app notices, our website) and agree that such communications satisfy any legal requirement that they be in writing.

22.5 Relationship of the parties

You and Innersights are independent parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship, and Practitioners are not our representatives. Practitioners and Innersights are not joint controllers of Client data; the roles are allocated in Section 7 and the DPA.

22.6 Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including outages of upstream providers, internet failures, government actions, or natural events.