Terms of Service.

These Terms of Service (“Terms”) form a legally binding agreement between you and Innersights B.V.(“Innersights,” “we,” “us,” or “our”) governing your access to and use of the Innersights platform and any associated services (the “Service”).

Innersights is a B2B platform that lets practitioners build branded AI assessments and digital twins for the people they work with. We are not a healthcare provider; we provide software infrastructure that practitioners use in their own practice.

Practitioner

A coach, therapist, consultant, educator, or other professional who creates a workspace on Innersights to deliver assessments and twins to the people they work with.

Client

An individual who completes an assessment, receives a report, or interacts with a twin inside a Practitioner's workspace.

Workspace

A Practitioner's branded environment on Innersights, identified by a unique slug, that contains their assessments, twin settings, knowledge base, and submissions.

Twin

An AI assistant trained on the Practitioner's frameworks, voice, and uploaded materials, presented to Clients within the Practitioner's workspace.

Assessment

A multi-step set of questions a Practitioner publishes inside their workspace for Clients to complete by text or voice.

Submission

A completed assessment from a Client, including their answers, derived AI report, and any feedback they provide.

Knowledge Base

Documents and content a Practitioner uploads to power retrieval-augmented responses from their Twin.

The Service currently includes:

• Practitioner workspaces with custom branding and a unique URL.
• Branded multi-step assessments supporting both text and voice answers.
• AI-generated reports produced from a Client's answers, delivered via email and inside the Client's account.
• A Twin chat surface that lets Clients reflect on their report with an AI grounded in the Practitioner's knowledge base.
• A knowledge base where Practitioners upload documents that the Twin can reference (retrieval-augmented generation with vector search).
• Member management, submission review, and twin configuration tools for Practitioners.

We may add, modify, or remove features over time. Where a change materially reduces functionality you depend on, we will give reasonable notice via the Service or email. For Practitioners with an active paid subscription, we will give at least 30 days' notice before discontinuing a core feature you rely on.

To use the Service you must:

• Be at least 18 years old, or the age of majority in your jurisdiction if higher.
• Have the legal capacity to enter into a binding contract.
• Not be barred from receiving services under the laws of your country or any other applicable jurisdiction.

By using the Service you confirm that the above is true. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

6.1 Account creation

Some Service features require an account. You agree to provide accurate information, keep your credentials confidential, and notify us promptly at legal@innersights.io of any unauthorised access. You are responsible for activity under your account.

6.2 Practitioner workspaces

When you sign up, we automatically provision a workspace tied to your account. Practitioner features (publishing assessments, building a twin, inviting members) unlock once your account is approved off our waitlist. Until approval, you can update your profile and join the waitlist; other workspace features are gated.

6.3 Memberships

A Practitioner may add or invite other users as members of their workspace, and Clients may join a workspace by completing one of its assessments. Membership grants only the access the workspace owner permits and can be revoked at any time.

6.4 Account misuse

You agree that you will not:

• Create multiple accounts where one would do, or use accounts to evade limits, suspensions, or fees.
• Share your account credentials with others, or let anyone else act under your account.
• Provide false, misleading, or impersonated information when signing up or operating a workspace.

When you operate a workspace as a Practitioner, you decide what questions to ask your Clients, what content to upload to your knowledge base, and what frameworks your Twin reflects. With that control comes responsibility:

• You are the controller of personal data your Clients submit to your workspace, and you are responsible for the lawful basis on which you collect, hold, and use that data.
• You will give Clients clear notice of how their data will be used (including by AI), provide your own privacy policy where required, and obtain any consents legally needed.
• You will not collect categories of personal data you are not entitled to collect, and you will not present the Twin or any AI output as licensed medical, psychological, legal, or financial advice unless you are qualified and willing to take that responsibility yourself.
• You confirm you have the rights necessary to upload anything you place into your workspace, including the knowledge base, twin instructions, and assessment content.
• You will keep credentials secret, manage member access, and remove people who should no longer have access.

To enable your use of the Service, Innersights acts as a processor of the personal data you collect from your Clients. The terms of that processing relationship are set out in our Privacy Policy and any data processing agreement we make available. If you require a separate signed DPA, contact privacy@innersights.io.

When you complete an assessment, view a report, or chat with a Twin inside a Practitioner's workspace, you are using the Service under that Practitioner's direction.

• Your assessment answers and resulting report are shared with the Practitioner who owns that workspace. We surface what consent you give before submission, but the relationship is between you and the Practitioner.
• We provide the infrastructure (storage, AI processing, email delivery). The Practitioner decides what to do with your submission inside their practice.
• You can request access, correction, or deletion of personal data we hold for you. For data the Practitioner controls, we may need to forward your request to them.

Whenever an AI-generated report or twin response touches a sensitive topic, treat it as reflection material, not professional advice — see Section 15.

9.1 What is AI here

Several Service features are powered by large language models and related AI systems, currently including Anthropic Claude (report generation, follow-up questions, twin chat), OpenAI (voice transcription via Whisper, embeddings for retrieval, occasional general-purpose generation), and similar providers we may add. When you interact with the Twin or receive a report, you are interacting with an AI system, not a human.

9.2 What AI is not

AI outputs may be inaccurate, incomplete, or out of date. They are generated probabilistically and may sound confident even when wrong. AI is not a substitute for professional advice and is not a medical device.

9.3 No training on your data

9.4 No automated decisions with legal effect

The Service does not make decisions about you that produce legal effects or similarly significant effects. Reports and twin responses are reflective material; any decision is yours, or your Practitioner's.

9.5 Safety and content moderation

Our AI features include guardrails and may decline to respond to unsafe or out-of-scope requests. You will not attempt to bypass these safeguards, generate harmful content, or use the Service for activities prohibited under Section 11.

10.1 Practitioner Content

You retain ownership of all content you upload — documents, assessment text, twin instructions, branding (“Practitioner Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, render, embed, chunk, index, and otherwise process Practitioner Content solely to operate the Service for you, including producing AI responses for your Clients.

10.2 Client Content

Submissions, chat messages, and any content a Client provides (“Client Content”) belong to that Client. The Practitioner whose workspace they used has access to that Client Content under Section 7.

10.3 What you must not upload

You must not upload or transmit:

• Content you do not have the rights to use or share.
• Content that infringes intellectual property, privacy, or other rights.
• Categories of data we explicitly prohibit (e.g. payment-card data, government-issued identifiers, except where required by an applicable lawful basis you have established yourself).
• Malware, exploits, or anything intended to disrupt the Service or other users.

10.4 Removal

We may remove or disable content that violates these Terms or applicable law. We will give notice where reasonably possible.

You agree not to:

• Use the Service for any illegal purpose, or in violation of any law applicable to you or your Clients.
• Reverse engineer, decompile, scrape at scale, or attempt to derive the Service's source code, model weights, or system prompts.
• Resell or sublicense the Service, or build a competing product on top of it.
• Probe, scan, or test the vulnerability of the Service without our written permission.
• Send spam, harass other users, or post content that is abusive, defamatory, or unlawful.
• Bypass authentication, rate limits, paywalls, or technical access controls.
• Use the Service to develop or train a competing AI model.

The Service is currently invite-only, with paid tiers introduced as we open access. Where you purchase a plan or pay-as-you-go usage:

• Fees, billing cycles, and renewal terms will be presented before purchase. By completing checkout you agree to those terms.
• Unless stated otherwise, fees are non-refundable, except where required by mandatory consumer-protection law applicable to you.
• We may change pricing for future renewal periods with at least 30 days' notice. Continued use after a price change is acceptance.
• EU consumers are entitled to applicable statutory withdrawal rights; nothing here removes those.

For the avoidance of doubt, an unapproved waitlist account does not create any payment obligation.

13.1 Our IP

The Service, including its software, design, brand, copy, prompts, twin orchestration, and any improvements, are owned by Innersights or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

13.2 Your IP

You retain rights in Practitioner Content and Client Content as set out in Section 10. Nothing in these Terms transfers ownership of your content to us.

13.3 AI output

Subject to applicable law, you are free to use AI outputs we generate for you within the Service. You acknowledge that AI outputs are not uniquely produced for you and that similar outputs may be produced for others.

13.4 Feedback

If you send us suggestions, we may use them without obligation or attribution.

Our handling of personal data is described in our Privacy Policy, which is part of these Terms by reference. Key points:

• We act as data controller for Practitioner account data and Client account data, and as data processor for personal data the Practitioner collects from their Clients through the Service.
• We do not sell personal data and do not allow our AI providers to train on it.
• EU users have full rights under the GDPR, including access, rectification, erasure, portability, and objection.

15.1 Not advice

Reports, twin responses, and any AI-generated material are for reflection and self-exploration. They do not diagnose, treat, cure, or prevent any condition. Always seek the advice of a qualified professional with any questions you have regarding a medical or mental-health condition.

15.2 Crisis

If you are experiencing a mental-health emergency or thoughts of harming yourself or others, please stop using the Service and contact local emergency services or a crisis line:

• Emergency services: 112 (EU) / 911 (US) / your local equivalent.
• 988 in the United States (Suicide & Crisis Lifeline).
• International directory: befrienders.org/find-a-helpline.

Do not rely on the Service or any AI feature in an emergency.

We provide the Service on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, timely, secure, or free of errors, that AI outputs will be accurate or complete, or that defects will be corrected.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section limits warranties or rights that cannot be excluded under applicable law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or lost goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (ii) €100.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for fraud, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights).

You will defend, indemnify, and hold harmless Innersights, its affiliates, and their respective directors, officers, employees, and agents from and against any third-party claims, damages, losses, and reasonable legal fees arising out of or related to:

• Your use of the Service in violation of these Terms or applicable law.
• Practitioner Content or Client Content you submit, including any claim that it infringes a third party's rights or violates privacy or data-protection law.
• Your operation of a workspace, including how you treat your Clients' data and any reliance you or your Clients place on AI output.

19.1 By you

You may stop using the Service at any time and request account deletion via your profile or by emailing privacy@innersights.io.

19.2 By us

We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms, created risk for us or other users, or if we are required to do so by law. Where reasonable, we will give you notice and an opportunity to cure.

19.3 Effect

On termination, your right to use the Service ends. We will retain and delete your data in accordance with our Privacy Policy. Sections that by their nature should survive (including IP, disclaimers, liability, indemnification, and governing law) will survive termination.

19.4 Deletion timelines and data return

• For Clients: a confirmed deletion request is permanently actioned within 14 days.
• For Practitioners: on account deletion, we will first offer to export your workspace data so you can return it to your Clients or retain it for your own records. Remaining data is permanently removed within 30 days of account closure, subject to legal-hold exceptions.

We may update these Terms to reflect changes to the Service, the law, or our business. When we do:

• We update the date at the top of this page.
• For material changes affecting account holders, we send notice via the Service or email at least 14 days before the change takes effect.
• Continued use of the Service after a change becomes effective is acceptance of the updated Terms. If you don't agree, stop using the Service before that date.

These Terms are governed by the laws of the Netherlands, without regard to its conflict-of-laws rules. Disputes will first be attempted to be resolved in good faith between the parties. If they cannot be resolved within 30 days, they will be brought before the competent courts of the Netherlands, except where mandatory consumer law of your country of residence grants you a right to bring proceedings elsewhere.

If any provision of these Terms is held unenforceable, the remaining provisions stay in force. Our failure to enforce a provision is not a waiver of our right to do so later.

22.1 Entire agreement

These Terms, together with our Privacy Policy, any data processing agreement we make available, and any signed order form or service agreement, constitute the entire agreement between you and Innersights regarding the Service. They supersede any prior agreements on the same subject.

22.2 No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision; we may still enforce it later.

22.3 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to honour these Terms.

22.4 Electronic communications

You consent to receive communications from us in electronic form (email, in-app notices, our website) and agree that such communications satisfy any legal requirement that they be in writing.

22.5 Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including outages of upstream providers, internet failures, government actions, or natural events.